Frequently Asked Questions (FAQs)
Where do you ship from?
In the US, we ship from Amazon's FBA centres, ensuring speedy delivery.
In Australia, we ship from Melbourne.
How long do my items take to despatch?
Usually within 1-2 business days.
HOW DO I PLACE AN ORDER ON YOUR WEBSITE?
To place an order, simply select the product you wish to purchase, choose the desired quantity, and add it to your cart. Then proceed to checkout, where you can enter your shipping and payment information.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, PayPal, and other secure online payment options, including AfterPay.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Orders are usually processed within 1-2 Days and based on where you are located are delivered within 2-5 business days within the Australia and 2-7 Days internationally.
HOW DO I TRACK MY ORDER?
An email will be sent with your tracking number. This will enable you to check with the local tracking service for an up to date status.
WHAT IS YOUR RETURN POLICY?
Our range of products all include a full 365-day satisfaction guarantee.
Shipping and Returns
HOW MUCH DOES SHIPPING COST?
Shipping costs may vary depending on the size of the order and the shipping destination. You can see the shipping cost for your order during checkout before completing the purchase.
CAN I CHANGE THE SHIPPING ADDRESS FOR MY ORDER AFTER IT HAS BEEN PLACED?
If you need to change the shipping address for your order, please contact us as soon as possible. You can use: email@example.com We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.